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Quality as a Tool for Managing Education

Juris Dzelme
University of Latvia, Latvia

Abstract. Quality is linked to the need by management to optimise the conflicting requirements of minimum time and resources and maximum quality. This study analyses the relationship between four main quality definition groups and a behavioural model and education management tasks. Cognitive neurobiology capabilities and the use of the archetype of quaternality are shown. Given the unity of education as knowledge, skills, and attitudes, the importance of art and philosophy is assessed and the need to include attitudes, values, and morality as an essential part of quality culture is demonstrated. Successful quality culture development can be achieved through a harmonised use of all quality definition groups and by respecting values. The need to focus on the future is studied in relation to the challenges of digitalisation and globalisation. There are opportunities to modify the quality standards system based on the integration of context, input, processes, results, and feedback into the quality management system. This investigation aims to start the revision of quality definitions and concepts and show ways for the future development of an educational system and its quality evaluation. The study question is: what are the necessary improvements to the concept of quality for its successful use in management?

Keywords: higher education, pedagogy, philosophy, quality assurance, society

In: Human, Technologies and Quality of Education, 2022. Proceedings of Scientific Papers = Cilvēks, tehnoloģijas un izglītības kvalitāte, 2022. Rakstu krājums
Riga, University of Latvia, 2022. 1135 p. Ed. L. Daniela
ISBN 978-9934-18-911-1